RwandAir, Amadeus Partner to Strengthen Customer Service

RwandAir Maiden Flight to Cape Town last year

Rwanda’s National carrier RwandAir, has announced a partnership deal with world class passenger service solution giant Amadeus to provide world class customer service.

In a communique issued on Wednesday, RwandAir said the deal will help carrier “to adopt technology that will allow its customers to benefit from
improved efficiency, a better experience and increased convenience.”

“This is in line with further
boosting Rwanda as a travel destination.
Rwanda is growing as an economic center in East Africa, and is becoming an increasingly important travel destination, for tourists and business travelers alike,” the communique adds.

Last year Rwanda’s capital city, Kigali was ranked the third most popular destination in Africa to host international conferences.

In addition, RwandAir was recently named the 10th most-improved airline in the world by Skytrax.

According to the communique, having previously provided RwandAir with distribution services, Amadeus will now roll out solutions across passenger systems, revenue management, loyalty management, payments, and
data and analytics.

“The extended partnership intends to support RwandAir’s plans of expanding
its network and fleet,” RwandAir’s statement says.

Yvonne Manzi Makolo, Chief Executive Officer of RwandAir, said: “As one of the fastest growing airlines in Africa,
RwandAir is committed to providing an impeccable customer experience that will fuel our continued expansion in the years to come,” she said.

“We look forward to an extended partnership with Amadeus that will provide us with the world class passenger services solution with an upgrade of our reservations, ticketing, departure control, e-commerce, market intelligence and loyalty systems,” she added.

By entering a deal with Amadeus, RwandAir says it will benefit from its Passenger System (Altéa) as well as extend to Amadeus’ global
travel seller network.

Maher Koubaa, VP META at Amadeus, said: “Customers today want to have access to the
most convenient and cost-efficient services, which is exactly what Amadeus helps our clients to deliver though our cutting-edge solutions portfolio.”

Amadeus uses industry insight combined with smart technology to build the technology that empowers airlines, travel agents and their customers alike to streamline processes, boost convenience, build reputation and loyalty.

We’re proud that our partnership with RwandAir has grown so that we can continue to contribute to its growth story,” he added.

With a fleet of twelve aircraft including two wide-body Airbus A330, the airline currently reaches out to twenty-six (26) destinations across East, Central, West and Southern Africa, the
Middle East, Europe and Asia.




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