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Institutions that offer good customer service can now be nominated for an annual award by Rwanda Development Board

Rwanda Development Board has launched nomination for an annual customer care reward.

By appreciating institutions that provide the best services, people will effective today, nominate their favourite customer service agent through an online link HERE.

The campaign, according to RDB, is aimed at enhancing awareness on proper service delivery in the country.

The campaign is part of the International Customer Service Week dubbed ‘Building Trust‘.

Customer Service Week is celebrated annually during the first full week of October when customer-oriented organizations and institutions around the world recognize customer service excellence to their organizations.

As of last year, according to figures from National Institute of Statistics of Rwanda, service sector contributed 48% to Rwanda’s $ 8.3 billion GDP in the second quarter of the year.

This was bigger than the agriculture sector (33%), which employs more than 85% of the country’s 11.8 million population.

Announcing economic growth projections for the 3rd and 4th quarters of this year, Finance Minister Claver Gatete said last month that services will take a big share, followed by agriculture and industry sectors.

Cases of poor services continue to be reported in both public and private offices across the country, despite efforts to improve the services sector – a big contributor to the country’s Growth Domestic Product (GDP).

In February this year, during the National leadership retreat, President Paul Kagame accused members of his government of ‘continuous negligence of duty’ – a challenge he said the country has to overcome starting with the individual leaders.

In 2012, RDB launched the second version of a nationwide campaign dubbed ‘Na Yombi‘, following the first one called ‘Gira Ubupfura’.

Similarly, Rwanda Governance Board (RGB) launched ‘Nk’uwikorera’ – another National Service Delivery Campaign to raise awareness among service providers to provide effective and quality services to citizens, at the same time encouraging citizens to resist poor services.




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